Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Cancellations: orders can be cancelled before they're fulfilled. Weekends and holidays: the return window extends over these, so the clock doesn't run against customers on non-business days. How to request: customers can do it directly through their account (or the returns link from the main menu) — no need to contact us first. 

All goods will be inspected on return. Please note that items returned having been worn, odoured, stained (with perfume, make-up or deodorant), washed, or handled inappropriately, or returned outside of the 30 day returns period will not be accepted and will be returned to the customer.

Overseas Returns: Please clearly mark your parcel as a RETURN. We cannot be held responsible for any import taxes or charges relating to incorrectly labelled returned parcels.

To start a return, you can contact us at info@mydeadrobot.com. Please note that returns will need to be sent to the following address: 29 Randlesham Street, Prestwich, Manchester, M25 1GS

You can always contact us for any return questions at info@mydeadrobot.com.

The cost of returns will be covered by the customer. A track service is the best solution, so returns are trackable. Lost items cannot be refunded.